Welcome to Swellengrebel Nest. These house rules have been created to ensure a safe, comfortable and enjoyable stay for our guests while protecting the apartment and respecting our neighbours. By confirming a reservation and entering the property, guests agree to comply with the following rules.

CHECK-IN AND CHECK-OUT

• Check-in is from 14:00.

• Check-out is strictly by 10:00.

• Self-check-in instructions and the lockbox code will be provided to the registered guest before arrival, subject to all required booking information being received.

• A late check-out may only be arranged in advance and is subject to availability. An unauthorised late check-out will incur a fee of R150 and may result in additional charges if it affects the preparation of the apartment for incoming guests.

• Guests must return the keys to the lockbox upon departure and ensure that it is properly closed and secured.

REGISTERED GUESTS AND OCCUPANCY

• Swellengrebel Nest accommodates a maximum of two guests.

• Only the guests included in the confirmed reservation may stay overnight at the apartment.

• The apartment may not be sublet, transferred or used by anyone other than the registered guests.

• Visitors are only permitted with the host’s prior approval and must leave at a reasonable time.

• No additional guests, children or infants may be accommodated unless this has been discussed with and approved by the host before arrival.

NO PARTIES OR EVENTS

• Parties, events, functions, gatherings and celebrations are not permitted.

• Excessive noise, loud music and disruptive behaviour are strictly prohibited.

• Guests must respect the privacy and comfort of neighbours at all times.

• Quiet hours apply between 22:00 and 07:00.

SMOKING

• Smoking and vaping are strictly prohibited inside the apartment.

• If smoking outside, guests must use an appropriate ashtray and dispose of cigarette ends responsibly.

• Cigarette ends may not be thrown into the garden, parking area or surrounding property.

• Any smoke-related cleaning, deodorising, linen replacement or damage will be charged to the guest.

PETS

• Pets are not permitted unless specifically approved by the host in writing before arrival.

CLEANLINESS AND HOUSEKEEPING

• The apartment will be professionally cleaned and prepared before arrival.

• Guests are expected to keep the apartment reasonably clean and tidy during their stay.

• Dishes, glasses, cutlery and cookware must be rinsed or placed neatly for cleaning before departure.

• Food must be stored properly, and excessive food waste must be placed in the designated refuse bin.

• Furniture, décor, linen, towels and other items may not be removed from the apartment.

• Towels provided for guest use may not be used to remove makeup, clean shoes, wipe floors or clean vehicles – There are black face towels provided for makeup removal.

• Additional cleaning charges may apply if the apartment is left excessively dirty, stained or in an unreasonable condition.

• Mid-stay housekeeping or linen services may be arranged in advance, subject to availability and any applicable fee.

DAMAGE, BREAKAGES AND MISSING ITEMS

• Guests must report any damage, breakage, spill, stain, malfunction or missing item as soon as it occurs. Prompt reporting allows us to assist and may prevent further damage.

• Guests are responsible for damage, breakages, excessive staining or missing items caused by themselves or their visitors.

• The cost of repairing or replacing damaged or missing property may be charged to the guest.

• Furniture may not be moved or rearranged without prior permission.

• No decorations, tape, nails, hooks or adhesives may be attached to walls, doors, furniture or other surfaces.

KITCHEN AND APPLIANCES

• Guests may use the kitchen and appliances provided but must do so responsibly and according to their intended purpose.

• Cooking appliances may not be left unattended while in use.

• Hot cookware may not be placed directly onto countertops, tables or other surfaces.

• Please switch off appliances after use.

• Strong-smelling or excessive cooking that may cause lingering odours or damage is discouraged.

• No grease, oil, food scraps, coffee grounds or unsuitable materials may be poured down sinks or drains.

HEATING, ELECTRICAL ITEMS AND FIRE SAFETY

• The gas heater must only be used according to the provided safety instructions and may not be left unattended.

• Adequate ventilation must be maintained whenever the gas heater is in use.

• The heater must be switched off before guests go to sleep or leave the apartment.

• Electric blankets and other heating appliances must be switched off when not in use and may not be left operating unattended.

• Candles, incense burners, open flames and personal cooking equipment are not permitted.

• Guests may not tamper with smoke detectors, electrical equipment, gas fittings, security equipment or safety devices.

• No flammable, explosive or hazardous materials may be brought onto the property.

SECURITY

• Guests must lock all doors and close accessible windows whenever leaving the apartment and when retiring for the evening.

• The keys and lockbox code must be kept secure and may not be shared with unauthorised persons.

• Lost keys or security devices must be reported immediately. Replacement or call-out costs may be charged to the guest.

• Guests may not interfere with or disable the CCTV, alarm system, armed-response equipment or any other security feature.

• CCTV is used in exterior and security-sensitive areas only and does not monitor private areas inside the apartment.

PARKING

• Guests must use the designated off-street parking area and park responsibly.

• Vehicles are parked at the guest’s own risk.

• The host cannot accept responsibility for loss of or damage to vehicles or belongings left inside them, except where liability cannot legally be excluded.

• No vehicle repairs, washing or maintenance may be undertaken on the property.

WI-FI, DSTV AND STREAMING SERVICES

• Complimentary Wi-Fi, DStv and available streaming facilities are provided for guests’ convenience.

• Service availability may be affected by outages, load-shedding, maintenance or circumstances beyond the host’s control.

• Guests may not use the internet connection for unlawful activity, excessive downloading or accessing prohibited content.

• Guests must log out of any personal streaming accounts before departure. The host will not be responsible for accounts left signed in.

LOAD-SHEDDING AND SERVICE INTERRUPTIONS

• South Africa may experience load-shedding or interruptions to electricity, water, internet and other municipal services.

• While every reasonable effort will be made to assist guests, the host cannot guarantee uninterrupted municipal or third-party services.

• Guests must use any backup lights or alternative equipment responsibly and return these items to their designated places.

PROHIBITED CONDUCT

• Illegal activity of any kind is strictly prohibited.

• Drugs, weapons and hazardous substances may not be brought onto the property.

• Commercial photography, filming, content production or business activities require prior written approval.

• Guests may not behave in a threatening, abusive, discriminatory or disruptive manner toward the host, staff, neighbours or service providers.

PERSONAL BELONGINGS

• Guests are responsible for safeguarding their personal belongings during their stay.

• The host cannot accept responsibility for lost, stolen or damaged belongings except where liability cannot legally be excluded.

• Any belongings left behind will be kept for a reasonable period. Collection or courier arrangements and associated costs will be the guest’s responsibility.

DEPARTURE CHECKLIST

Before leaving, guests are kindly requested to:

• Switch off lights, appliances, heaters and electric blankets.

• Ensure that all taps are closed.

• Close windows and lock the apartment.

• Wash or neatly stack used dishes and kitchenware.

• Place refuse in the designated bin.

• Check cupboards, drawers and electrical outlets for personal belongings.

• Return the keys to the lockbox and secure it properly.

BREACH OF HOUSE RULES

• Serious or repeated breaches of these rules may result in the reservation being terminated and guests being required to leave the property without a refund, subject to the booking platform’s policies and applicable law.

• Guests remain responsible for any additional cleaning, damage, replacement, call-out or loss arising from a breach of these rules.

Thank you for treating Swellengrebel Nest with care and consideration. We hope you enjoy a comfortable and memorable stay in Swellendam.